Refund Policy

Overview

Namewick, operated by Zimmify Private Limited, offers surprise pages that are digital services activating immediately upon payment. A booking grants you temporary display rights on a domain for one reserved window - you do not purchase or own the domain itself. Because of the time-limited nature of our service, we have a specific refund policy outlined below.

Eligible for Refund

We will issue a full refund in the following cases:

• Technical failure: If the domain does not display your content due to a technical issue on our end and we are unable to resolve it during your active period.
• Duplicate charge: If you are charged more than once for the same page.
• Content moderation rejection after payment: If your photo passes initial screening but is later removed by our moderation system before the booked window has meaningfully started.

Not Eligible for Refund

Refunds will not be issued for:

• Change of mind: You decided you no longer want the page after the booking has been confirmed.
• Content removal by request: If you or someone featured in the photo reports the page and we determine the content must be disabled or replaced, no refund is issued solely because of that review outcome. Where appropriate, we may allow you to upload compliant replacement content during the active period instead of terminating the booking.
• Policy violation: If your content is removed for violating our Terms of Service or Acceptable Use Policy.
• Expired bookings: Once the booked window has ended, no refund is available.

How to Request a Refund

To request a refund, email us at contact@namewick.com with the following information:

• The domain name you used
• The approximate date and time of your purchase
• The reason for your refund request
• The email address used for payment

Processing Time

Refund requests are reviewed within 3 business days. If approved, refunds are processed through the payment provider that handled your transaction and may take 5-10 business days to appear on your statement, depending on your bank, wallet, or platform billing method.

Contact

For refund-related questions, contact us at contact@namewick.com.